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How Twitter Drives TV Engagement

5 minute read | June 2013

Over the last six years, TV networksโ€™ Twitter accounts have gone from being little more than promotional outlets for tune-in messaging to real-time channels for networks and advertisers to interact with highly engaged audiences.

Evan Silverman, SVP, digital media for A&E networks, says that advancements in social TV analytics are giving the industry a way to measure the total size of the social TV audienceโ€”both those participating in the conversation and those who watch on the sidelines. And these analytics are making the social TV opportunity real and measurable for advertisers.

At Nielsenโ€™s Consumer 360 conference in Phoenix, Silverman discussed how A&E was able to drive audience engagement for the hit show โ€œProject Runway,โ€ which runs on its subsidiary Lifetime network, through strategic Twitter TV initiatives.

When โ€œProject Runwayโ€ launched a โ€œFan Favoriteโ€ social campaign, encouraging viewers to vote for designers by using custom hashtags, the initiative resulted in nearly five comments per unique userโ€”more than the ratio for any other cable TV show at the time.

A&E believes that there should be a premium charge for programming with high social engagement, Silverman said.

โ€œThe most important thing we all do is to generate a linear rating for our company. However, social TV is extremely valuable in its own right and absolutely helps amplify the conversation, helps sponsors participate in programming,โ€ he said.

Dedicated Twitter accounts are a relatively new industry practice: They became a mainstream in 2007, just a year after the first tweet was sent in 2006. Last year, social TV took a big leap forward when Twitter launched Twitter Cards, which enabled partners to create interactive experiences within tweets.

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