Penilaian Materialitas Non-keuangan Nielsen 2019-2020
Updated responsibility & sustainability non-financial materiality assessment highlights Nielsen’s commitment to proactive engagement with its stakeholders
Ringkasan eksekutif
Sebagai bagian dari komitmen kami untuk melakukan perbaikan berkelanjutan yang berarti di seluruh bisnis kami, kami telah melibatkan para pemangku kepentingan di dalam dan di luar Nielsen untuk membuat penilaian materialitas non-keuangan yang ketiga. Kesempatan untuk secara proaktif mendengarkan para pemangku kepentingan ini merupakan kunci bagi pemahaman strategis dan perkembangan kemampuan Nielsen untuk secara langsung dan tidak langsung menciptakan nilai melalui bisnis kami dan di masyarakat, hari ini dan di masa depan; kami berkomitmen untuk memasukkan umpan balik mereka ke dalam keseluruhan proses, strategi bisnis, serta program tanggung jawab dan keberlanjutan global kami. Selain berusaha untuk lebih memahami bagaimana para pemangku kepentingan memandang Nielsen saat ini, kami juga menggunakan umpan balik ini untuk mengidentifikasi potensi risiko dan peluang di masa depan, termasuk isu-isu yang muncul yang dapat memengaruhi kesuksesan bisnis dan hubungan dengan para pemangku kepentingan. Untuk melakukan penilaian ini, kami melibatkan para pemangku kepentingan secara langsung atau melalui perwakilan di seluruh aspek rantai nilai kami.
The results of this assessment inform our strategic approach in a variety of ways: our ongoing communications about Nielsen’s overall commitments; how we proactively respond to environmental, social and governance (ESG)-related inquiries from investors, clients, and other stakeholders; and how we allocate resources to areas of greatest impact and importance to Nielsen. These issues cut across all aspects of our business, operations, and value creation through our client and industry relationships, our employee base, and our communities.
The issue areas highlighted through this materiality assessment are naturally interconnected with the ESG issues that matter most to our business, such as our commitment to employee engagement and development; diversity across our workforce and approach to measurement; Nielsen Cares projects that leverage our data and associatesโ talents to make a social impact; our work to ensure our suppliers operate sustainably; and our commitment to helping our clients embed sustainability into their product and consumer engagement strategies. Through responsible, sustainable business practices, weโre committed to connecting key ESG best practices with our core purpose as a company to deliver greater value for all of our stakeholders. The responsibility to deliver on our key ESG commitments, aligned with the material priority areas identified in this assessment, is shared by all of our functional teams and leaders across our global business.
Kami mengumpulkan umpan balik dari para pemangku kepentingan selama proses penilaian ini melalui wawancara mendalam dan diskusi kelompok terfokus, serta tinjauan terhadap dokumentasi yang ada; komentar di situs web; survei; umpan balik dari penyusun, penilai, dan pemeringkat standar LST; konten media sosial dan media tradisional; dan webinar. Kelompok pemangku kepentingan utama kami mencakup, namun tidak terbatas pada: karyawan, klien, kelompok perdagangan industri dan pemberi pengaruh, regulator dan pembuat kebijakan, organisasi masyarakat dan lembaga swadaya masyarakat, investor, pemasok, dan mitra bisnis strategis. Kami berusaha menyeimbangkan masukan internal dan eksternal di berbagai wilayah. Masukan didokumentasikan, dan tim internal kami serta para ahli dari luar mengidentifikasi ratusan bidang topik yang relevan. Masalah-masalah ini kemudian diberi peringkat, dengan mempertimbangkan faktor-faktor seperti intensitas, frekuensi penyebutan di seluruh kelompok pemangku kepentingan, dan dampak relatif terhadap pemangku kepentingan, masyarakat, dan bisnis kami. Prioritas diberikan pada area-area di mana Nielsen dapat bertindak secara unik atau langsung untuk menangani area-area yang menarik bagi para pemangku kepentingan dan penting bagi bisnis kami.
Weโve linked our ESG strategy and external reporting efforts as part of a cohesive cycle focused on continuous improvement, enabling us to transparently share our ongoing journey through our Nielsen Global Responsibility Report dan regular updates. Our next Nielsen Global Responsibility Report, planned for publication in 2020, will cover each of these material topic areas in greater depth. We will continue to publish regular updates on these and other priorities via Nielsen News Center and other outlets.
Pendekatan strategis kami
As with our previous two assessments, we intend to use this information to guide both how we prioritize and resource continuous improvement efforts, and how we publicly report on these ongoing initiatives. This is our third non-financial materiality assessment; the most recent previous assessment was published in 2017. Going forward, we are committed to continuing this practice of conducting these assessments on a periodic basis.
Weโve decided to use a new visual format to distill our priority issue areas for this assessment, as we feel this more appropriately conveys the overlapping and dynamic interactions among our most material issue areas. Rather than the traditional horizontal/vertical axes weโve used in previous years, we chose instead to use a Venn diagram format to show how these key strategic areas are inherently interconnected and interdependent. Much has changed in our business and operating environment since we published our last assessment in 2017. Shifting market and industry dynamics, increased pressure on our clientsโ business models, new and emerging data privacy regulations, and the rapid pace of technological innovation are some of the key factors that weโve highlighted with our stakeholders as forces of change for our business. While change creates opportunities for evolution, we also recognize the enduring importance of foundational elements of our brandโintegrity, trust, transparency, and quality data representative of all consumer populationsโaligned with the key areas that came out of this most recent assessment.
Although this graphic does not include the traditional axes of โimportance to stakeholdersโ and โimportance to society,โ we have applied these fundamental considerations to our analysis and issue prioritization per the Global Reporting Initiative (GRI) Sustainability Reporting Standards. Each issue area contains a myriad of nuanced topics that were specifically cited by our stakeholders, which we recognize as critical for Nielsen to monitor and lead on as we seek to create economic, social and environmental value within and beyond our business, both today and over the long term. We have included definitions for each issue area below to reflect our stakeholdersโ feedback and to clarify their unique meaning in the context of our business.
While the most material topic areas highlighted in this narrative are those that ranked highest among the hundreds of inputs we received from our stakeholders, all should be considered important. Topics at the center of the diagramโโData,โ โTrust,โ โTransparency,โ and โDiversity & Inclusionโโwere recognized across stakeholder groups as the foundation on which all of the other issues are based.
At the center, โDataโ was most prominently and frequently cited by all stakeholder groups. Data is at the core of our business, and it is fundamental to how we create value across all the other issue areas. Given the nature of our business across more than 90 years, the central importance of data is no surprise. The data we collect, analyze and share with the clients and industries we support each day is the lifeblood of our business. Our clients expect our data to be unbiased, accurate, trustworthy, and collected according to the highest standards of privacy, security, and integrity so they can rely on our insights for their important business decisions. Our shareholders expect us to continue to adapt our use of innovative new technology to the rapidly-changing end-markets in which we work. Our data must also represent all consumers, and we are similarly focused on ensuring that our own workforce represents the communities we seek to measure in order to harness the power of diversity to drive better business outcomes. We also recognize the unique opportunity for data to help communities and nonprofits more effectively deliver on their missions; we seek to contribute to these efforts through our Data for Good initiatives.
Bagi banyak pemangku kepentingan kami, topik-topik tertentu dipandang sebagai "taruhan" mendasar bagi setiap perusahaan yang sukses dan berkelanjutan untuk beroperasi secara bertanggung jawab. Bagi Nielsen, hal ini termasuk, namun tidak terbatas pada:
- Mempertahankan kinerja dan pertumbuhan ekonomi kami dalam jangka panjang;
- Addressing climate change-related issues that impact our global footprint;
- Mitigating any negative ethical, social or environmental impacts that flow through our end-to-end business and supply chain; and
- Terlibat dengan komunitas kami, terutama melalui kesukarelaan karyawan dan pemberian wawasan unik kami melalui proyek-proyek Data untuk Kebaikan yang memberikan dampak sosial yang positif.
Bidang-bidang masalah utama yang ditetapkan
Format diagram Venn kami menunjukkan bagaimana semua topik material kami saling melengkapi dan saling bergantung. Sebagai contoh, kami membangun dan menjaga kepercayaan terhadap data kami dengan bertindak secara berintegritas, mematuhi peraturan, dan berkomunikasi secara transparan dengan para pemangku kepentingan. Keberagaman dan inklusi mendukung upaya kami untuk mempertahankan, menarik, dan melibatkan karyawan, yang pada akhirnya membantu model bisnis kami untuk terus berkembang agar dapat mencerminkan seluruh konsumen di seluruh wilayah dan budaya. Transparansi memberikan keyakinan kepada klien dan pemegang saham kami bahwa model bisnis kami (dan data yang kami berikan) adalah sehat dan bahwa kami mematuhi peraturan yang berlaku saat ini dan peraturan baru yang memengaruhi pengumpulan dan penggunaan data kami. Mengingat keterkaitan yang melekat di antara area-area prioritas ini, semuanya sama pentingnya dan esensial bagi pertumbuhan kami di masa depan.
Sebagaimana diilustrasikan dalam grafik, para pemangku kepentingan kami membantu kami mengidentifikasi bidang-bidang topik material non-keuangan yang menjadi prioritas:
Data
For close to a century, Nielsen has provided data and analytics based on scientific rigor and cutting-edge innovation, continually developing new ways to answer the most important questions facing the media, advertising, retail and fast-moving consumer goods industries. Since data powers Nielsenโs business, it must be of the highest quality: consistent, reliable, and representative of all consumers and channels. The business of data creates responsibilitiesโa responsibility to protect the consumer, a responsibility to protect the marketing ecosystem, and a responsibility to manage it all with integrity and transparency.
Clients, in particular, expressed interest in how Nielsen ensures that the consumers who provide information to us are representative of a broad range of perspectives, with a special focus on multicultural consumers. On the analytics side, they expect transparency on how we confirm that our insights are unbiased, and that consumersโ privacy is protected through our approach to privacy by design. All stakeholder groups emphasized the importance of protecting the confidentiality of the data and information we collect, and utilizing the latest technology and practices to secure it. We will continue to invest in wide-ranging data privacy, security and integrity safeguards to ensure quality and security are never compromised.
Additionally, stakeholders across the board see continued opportunities for Nielsenโs data to be used for societal and environmental good. To deliver on this, we plan to continue to focus on Data for Good projects where we can make a unique impact through our data, insights, and capabilities, as part of our $10 million annual commitment to pro bono work and our overarching Nielsen Cares volunteer platform.
We believe that our commitment to high-quality, science-backed data is an essential service to the marketplace. The ability to provide useful data, independent of bias towards buyer or seller, will only become more crucial. We also anticipate our ability to make a positive social impact will grow as we continue to work with key nonprofits across our priority cause areas.
Kepercayaan
Misi kami adalah memberikan pandangan yang paling lengkap dan tepercaya tentang konsumen dan pasar di seluruh dunia. Agar konsumen bersedia berbagi informasi dengan kami, mereka harus mempercayai kami. Kami sangat serius dalam menjalankan komitmen kami untuk menjaga kerahasiaan semua data pribadi dan rahasia.
Kepercayaan mendasari semua yang kami lakukan di Nielsen dan tetap penting bagi izin sosial kami untuk beroperasi, terutama karena perubahan ekspektasi konsumen dan lingkungan peraturan berdampak pada kemampuan semua perusahaan untuk mengumpulkan, menggunakan, dan menjual informasi konsumen. Fondasi kepercayaan yang telah kami bangun dan harus kami pertahankan di seluruh operasi, produk, dan karyawan kami tetap menjadi pembeda kompetitif utama. Kami menyadari peran penting yang kami mainkan bagi klien kami untuk memastikan bahwa data yang kami berikan kepada mereka representatif, akurat, dan berguna untuk analisis prediktif mereka sendiri saat mereka menggunakan wawasan kami untuk mengarahkan sumber daya mereka dan membentuk pasar untuk periklanan, barang konsumen, media, dan lainnya.
As it is critical to providing independent measurement services for the industries we support, trust is also a key aspect of our talent engagement and retention strategy. Our employees are especially interested in the future evolution of our business as it aligns with their own unique opportunities for career growth. Weโre committed to openly sharing new opportunities for learning and development as we seek new ways for our associates to be engaged and grow in their careers alongside our companyโs continued evolution.
Transparansi
Transparansi is key to our ability to showcase the differentiating value of our data, and to share our progress on how we innovate to better meet the imperatives of our world today by connecting with existing and new clients, entering new measurement channels and evolving into a new phase of Nielsenโs overall growth. Specifically, stakeholders expect continued transparency around data collection methodologies and analysis, strategy and future plans, financial reporting, leadership changes and ambitions, and diversity representation. Employees, too, want to continue to be engaged in our long-term growth plans and the resulting opportunities for career development.
Media buyers and advertisers need transparency in order to effectively negotiate and trade in an open marketplace. In using rigorous, independent measurement that provides a source of truth, they want to understand just how effective their efforts are and how they can improve upon them. More clarity ultimately means more trust that they are getting exactly what they paid for. The consumers who provide this dataโwith every click, every like, and every transactionโalso want to know that they are protected. Consumers are more aware and concerned about how data about them is being captured and used today than ever before.
Our success is dependent on stakeholdersโ confidence that our data, business practices, forecasting, and financial reporting are unimpeachable. Our business practices, professional behavior, approach to corporate governance, codes of conduct, Global Responsibility Report, public filings, Wawasan dan Pusat Berita, are all a part of our focus on transparency toward our commitment to build and maintain trust across all of our stakeholder groups.
Diversity & inclusion
Diversity & Inclusion remains critical to our business, in terms of our ability to include all consumers across our measurement solutions, to ensure that our workforce represents the changing demographics around the world, and to enable all associates to perform to their full potential. As artificial intelligence and machine learning evolve and present new use cases for measurement, we recognize the importance of ensuring that these tools are used in a responsible way that is representative of all consumers.
The importance of nurturing a diverse and inclusive workplace touches every aspect of Nielsenโs business. A diverse talent pool creates a more productive environment with a broad range of thoughts and experiences that spurs innovation. Clients expect Nielsen to consistently evolve and deliver to provide new insights about multicultural consumers, audiences and media. We canโt effectively measure these audiences without ensuring that our own workforce also reflects a diversity of viewpoints, backgrounds, and life experiences. Outreach to diverse communities also gives us access to new talent pools and a deeper understanding of multicultural communities as we expand our consumer panels.
Kami juga mengharapkan semua pemasok dan mitra bisnis kami untuk mewujudkan pendekatan multikultural dan mencerminkan dunia yang ingin kami ukur.
Beyond our own value chain, our recent public position opposing the proposed citizenship question in the 2020 U.S. Census was cited by various stakeholder groups as a welcome example of leadership in support of upholding strong data science principles and representing diverse populations.
Business model evolution & innovation
Business Model Evolution & Innovation reflects the importance of continuing to evolve our approach to measurement and the ways that we deliver our data and services across the industries and clients we support. Our data helps clients around the world understand what’s happening now and what’s happening next; to that end, our measurement capabilities and technology must innovate to stay ahead of the rapid pace of change all companies and industries are experiencing today.
Kami juga harus memberikan pandangan tentang pasar secara keseluruhan dan mengukur semua saluran yang digunakan konsumen untuk membeli barang dan mengonsumsi media. Karena ekosistem ini terus berkembang dan tumbuh dengan cepat, posisi Nielsen sebagai penyedia data independen yang konsisten dan dapat diperbandingkan akan semakin penting. Kami berkomitmen untuk terus meningkatkan teknologi kami dan memperluas kemampuan pengukuran kami melalui inovasi yang konstan dengan semangat kolaborasi yang terbuka, gesit, dan dengan fokus pada kecepatan yang akan membantu klien dan industri kami mencapai tujuan bersama.
Clients and investors are focused on opportunities for Nielsen to stay ahead of the curve through innovation on the cost-side of our business by growing more efficient and developing streamlined ways to collect and synthesize data in an increasingly complex world. Innovation is key to our ability to succeed, and we recognize the importance of protecting our innovations and intellectual property across our entire footprint. Protecting innovation by promptly seeking patent protection on both the revenue-generating side of the business through new products and services and the cost-side of our business through efficiency-generating processes will remain a hallmark of Nielsenโs innovation strategy.
Nielsenโs innovation imperative encompasses the need to leverage artificial intelligence and machine learning to grow our measurement capabilities in new ways, how we engage with our clients, and how we ensure that all channels, categories and consumers are reflected in our coverage. To more seamlessly deliver for our clients and the industries we support, weโve simplified our organization into two core platforms: Nielsen Global Media and Nielsen Global Connect.
Our focus on innovation also includes opening up to new clients and new end-users of Nielsen data and services as we become more product- and technology-focused as a company. One of these new opportunities is a focus on the sustainability related intelligence we can provide our clients, particularly in the consumer packaged goods and retail spaces.
Keterlibatan bakat
Nielsenโs future relies on a skilled and stable talent pool. Ensuring that all Nielsen associates feel engaged and supported throughout their career journeysโregardless of race, gender, background or any of the other factors covered by our global non-discrimination statementโremains critical to our ability to attract, maintain, and grow top talent at our company in order to create and deliver better solutions to the marketplace.
As it is especially critical that our employees remain engaged throughout their time at Nielsen, in recent years weโve invested in growing employee engagement in new ways across a variety of different dimensions, such as regular employee engagement โpulse checks,โ encouraging associates and their managers to connect through regular check-ins, and expanding the capacity of our internal mentoring and leadership development programs. Employee engagement is the emotional and psychological connection our associates feel about their workplace and the work that we do. Itโs about belonging, commitment, growth, and teamwork. And ultimately, it helps lead to both individual and business success.
Karyawan saat ini mengindikasikan bahwa mereka menghargai keamanan kerja, budaya yang mendukung keberagaman, dan transparansi seputar pertumbuhan karir dan peluang promosi di masa depan. Para karyawan menyebutkan bahwa pelatihan yang berkelanjutan dan peluang pengembangan kepemimpinan yang berkesinambungan sebagai cara utama untuk mempertahankan dan melibatkan karyawan.
Di Nielsen, strategi talenta kami selaras secara langsung dengan strategi bisnis jangka panjang kami. Artinya, fokus kami pada inovasi, teknologi, dan efisiensi-dan transformasi organisasi kami yang terkait untuk terus mewujudkan tujuan kami dalam membantu klien dan pasar yang kami layani agar beroperasi lebih efisien-mendorong pengembangan talenta dan perencanaan tenaga kerja strategis kami.
Compliance & integrity
Compliance & Integrity complements our cross-cutting focus on trust and transparency. This includes our internal engagement with employees on the need to protect Nielsenโs brand and reputation; the way we engage with our panelists and the consumers we measure; the protections we maintain in our relationships with third-party partners and suppliers; and the end-deliverables we share with our clients. Integrity encompasses good governance, regulatory compliance, and responsible business practices.
As an independent data and measurement company, our clientsโand the industries we supportโdepend on us to be an unbiased arbiter. To serve as a source of truth, integrity must be part of the foundation of all that we do at Nielsen. Maintaining such a culture helps protect the integrity of our data across the clients and markets we serve around the globe, builds a better workplace where employees feel respected and engaged, and increases our stakeholdersโ trust in our business and brand. This connection between a strong culture of integrity and increased trust has been critical to our ability to foster a supportive work environment, effectively engage with consumers, provide cutting-edge measurement services, and ultimately to help our clients and markets grow.
Lanskap kepatuhan menjadi semakin kompleks dengan evolusi privasi data, persyaratan pengungkapan keamanan siber, dan peraturan di seluruh dunia. Kami akan terus berinvestasi di area-area penting ini untuk memastikan bahwa kami memenuhi dan melampaui persyaratan ini.
